Responsible Gambling

Our Commitment to You

dewajudi takes responsible gambling seriously — not as a regulatory checkbox, but as a genuine obligation to every member on our platform. We believe that the best betting platform is one where players feel safe, informed, and in control of how they spend their time and money.

Problem gambling can affect anyone, regardless of income, background, or experience level. The warning signs are not always obvious at first. That's why dewajudi provides a range of practical tools — deposit limits, loss caps, session reminders, cooling-off periods, and self-exclusion — that every member can activate directly from their account settings, at any time, without needing to contact support.

We also enforce a strict 21+ age policy on all accounts. No individual under the age of 21 is permitted to register, deposit, or place a wager on the dewajudi platform. This is verified through our mandatory KYC process and monitored continuously throughout each member's tenure.

All responsible gambling tools on dewajudi are free to use, immediate in effect, and available 24 hours a day through your account settings panel.

Player Protection Tools

Every dewajudi member has immediate access to the following responsible gambling tools — no waiting period, no support ticket required.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount in MYR. Once set, limits take effect immediately and cannot be increased for a minimum of 7 days — giving you time to reflect before raising them.

Loss Limits

Cap the maximum amount you can lose within a defined period. If your net losses reach the limit you've set, your account will automatically restrict further wagers until the period resets.

Session Time Reminders

Receive an on-screen notification when you've been playing for a duration you specify — 30 minutes, 1 hour, 2 hours. A simple prompt to pause, step back, and decide consciously whether to continue.

Cooling-Off Period

Take a temporary break from gambling for 1 day, 7 days, 30 days, or 3 months. During a cooling-off period, your account remains open but all wagering functionality is suspended.

Self-Exclusion

Request exclusion from dewajudi for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion is enforced immediately upon request and cannot be reversed before the chosen period expires.

Reality Check Alerts

Receive a real-time summary of your net session balance — wins and losses — at intervals you choose. Keeping a clear, accurate picture of your spending is the foundation of responsible play.

Setting Your Limits

Limits are the single most effective tool for keeping gambling within a budget you are comfortable with. Here's how the dewajudi limit system works.

Daily Limit

Maximum deposits or losses within a 24-hour rolling window. Resets at midnight MYT.

Weekly Limit

Covers a 7-day rolling period. Ideal if your play is concentrated on weekends (EPL, Liga Super fixtures).

Monthly Limit

A full calendar-month cap. Recommended for members who prefer a single monthly entertainment budget.

Immediate Reduction

Lowering a limit takes effect immediately upon saving — no delay, no confirmation window.

7-Day Increase Delay

Increasing a limit requires a minimum 7-day waiting period. This cooling window is non-negotiable.

Limit Alerts

You'll receive an in-app notification when you reach 75% and 100% of any active limit.

To set or adjust any limit, log in to your dewajudi account, navigate to Account Settings → Responsible Gambling, and select the limit type you wish to configure. Changes take effect instantly.

Self-Exclusion Explained

What Is Self-Exclusion?

Self-exclusion is a formal request to dewajudi to prevent you from accessing your account and placing any bets for a defined period of time. Unlike a cooling-off period, self-exclusion is a serious, binding restriction. It is the right tool for members who feel their gambling is no longer under control and who need firm, external help to stop.

Once self-exclusion is activated, your account is suspended immediately. You will not be able to log in, deposit, withdraw, or place wagers for the duration of the exclusion period. Any pending withdrawals will be processed to your verified payment method before suspension is finalised.

Available Exclusion Periods

6 months — minimum exclusion period
1 year
3 years
Permanent — irreversible; account will be closed and data retained only as required by law

At the end of a temporary exclusion period, your account will not automatically reactivate. You must contact our support team and pass a mandatory 24-hour reflection period before access is restored. This step is in place to prevent impulsive reactivation.

How to Request Self-Exclusion

Log in to your dewajudi account
Go to Account Settings → Responsible Gambling → Self-Exclusion
Select your desired exclusion period
Confirm your request — it takes effect within minutes
Alternatively, contact our live chat team 24/7 to request immediate exclusion

Self-exclusion cannot be reversed before the chosen period expires. Please consider your decision carefully before submitting the request.

Marketing During Exclusion

When your self-exclusion is active, dewajudi will immediately suppress all promotional communications to your registered email address and phone number. You will not receive bonus offers, reload reminders, or any other marketing material for the duration of your exclusion.

Our Pledge to Excluded Members

We do not attempt to re-engage excluded members with promotional offers or incentives. We do not reduce exclusion periods early for any reason, including at the member's own request before expiry. Our commitment to your wellbeing is unconditional.

Warning Signs to Watch For

Problem gambling develops gradually. The following behaviours are recognised warning signs that gambling may be shifting from entertainment to a harmful pattern. If several of these apply to you, we strongly encourage you to use one of our account tools or reach out for support.

Chasing Losses

Continuing to bet after a losing session with the intention of recovering lost money — often resulting in larger losses.

Gambling Beyond Your Means

Wagering money earmarked for rent, bills, groceries, or other essential expenses. Borrowing to fund gambling.

Hiding Your Activity

Concealing your gambling habits from family members or close friends, or feeling shame or guilt after sessions.

Preoccupation with Gambling

Spending a disproportionate amount of time thinking about past bets, planning future wagers, or researching betting strategies obsessively.

Inability to Stop

Making repeated failed attempts to reduce or stop gambling. Feeling restless or irritable when trying to cut down.

Impact on Relationships

Gambling causing tension or conflict at home or work. Neglecting family responsibilities, social obligations, or employment due to gambling activity.

Quick Self-Assessment

Ask yourself these questions honestly. If you answer "Yes" to two or more, consider speaking to someone or activating a limit or exclusion on your account today.

Have you ever gambled more money than you intended or could afford to lose?

Have you needed to gamble with increasing amounts of money to feel the same level of excitement?

Have you felt restless, irritable, or anxious when trying to reduce or stop gambling?

Have you returned to gamble on another day in order to try and win back money you had lost?

Have you lied to family members, friends, or others about how much time or money you spend gambling?

Have you relied on others to provide money to relieve a difficult financial situation caused by gambling?

Has gambling affected your performance at work, your studies, or your ability to meet family obligations?

If you answered "Yes" to two or more of the above questions, we encourage you to reach out to our support team or contact one of the independent helplines listed below.

Support Resources

If gambling is causing harm to you or someone close to you, please reach out. The following organisations provide confidential support — listed here for reference as plain text only.

Talian Kasih

Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Free, confidential, and available around the clock.

Hotline: 15999

Available 24 hours, 7 days a week

Befrienders KL

Provides emotional support to individuals in distress, including those experiencing financial stress or compulsive behaviour. Based in Kuala Lumpur.

Hotline: 03-7627 2929

Available 24 hours — call only, not clickable

GamCare

International organisation providing information, advice, and support for anyone affected by problem gambling. GamCare operates a confidential helpline and online chat.

Website: gamcare.org.uk

Not a clickable link — type manually to visit

dewajudi Support

Our own responsible gambling team is available around the clock to activate limits, process self-exclusion requests, or simply listen if you need to talk about your gambling.

Live Chat: Available 24/7

[email protected] — plain text only

All third-party organisations listed above are independent of dewajudi. Their contact details are provided here as a reference service only. We do not receive any commercial benefit from listing them. All contact information is presented as plain, non-clickable text.

Age Verification Policy

dewajudi enforces a strict minimum age requirement of 21 years for all registered members. This is non-negotiable and is actively enforced through our mandatory KYC identity verification process.

During registration, all users must declare their date of birth. Before any withdrawal can be processed, members must complete identity verification by submitting a valid Malaysian Identity Card (MyKad) or passport. Our system cross-references the date of birth on the document against the declared age on the account.

If at any point we have reason to believe a member may be under the age of 21 — including from information provided by a concerned family member or third party — we will immediately suspend the account pending full re-verification. If underage gambling is confirmed, the account will be permanently closed, all funds returned, and the matter will be handled in accordance with our legal obligations.

For parents and guardians: If you believe a minor in your household may have accessed dewajudi, please contact our support team immediately via live chat or at [email protected]. We will act swiftly to investigate and close the account. Consider using parental control software on shared devices.

Playing Responsibly

Most players on dewajudi enjoy betting as a leisure activity — something to make a Liga Super Malaysia match or an EPL Saturday more engaging. The following principles of responsible gambling are ones we encourage every member to keep in mind:

Only gamble with money you can comfortably afford to lose — treat it as the cost of entertainment, not an investment.
Set a session time or loss limit before you start playing, and stick to it.
Never gamble when you are emotionally distressed, tired, or under the influence of alcohol.
Take regular breaks — step away from the screen between sessions.
Don't use gambling to escape problems or to cope with difficult feelings.
Keep gambling in perspective — it is one activity among many, not a primary source of income.
Talk openly with someone you trust if you feel gambling is becoming harder to manage.

Gambling odds are designed so that, over time, the house maintains a statistical edge. No strategy guarantees profit. Always gamble for enjoyment, not as a financial plan.